Refund Policy

This policy covers food ordered for pickup through Taza2Go's online ordering. Payment is taken by card (or another method shown at checkout) when you place your order. Refunds are only issued through our ordering system, in the situations described below.

When you get a full refund

You are refunded the full amount you paid, automatically, if:

• We decline your order before we start preparing it, for example because we're too busy, an item is unavailable or we're about to close.
• We cancel your order after accepting it, before it's picked up.
• We don't confirm your order in time. If the restaurant hasn't accepted your order within 30 minutes of payment, it is declined and refunded automatically.

Your order page shows the change straight away, and the refund is sent back to the payment method you used. Banks usually take 5–10 business days to show it on your statement. We can't refund to a different card or in cash.

When refunds are not available

• Once your order has been picked up, it can't be refunded.
• Orders that are accepted and prepared but not collected, or collected late, aren't refunded. Please choose a pickup time you can make.
• Changes of mind, or changes to an order after it has been accepted, aren't refunded. Check your order and pickup details before paying.
• Discounts from promo codes have no cash value and aren't refunded separately.

We don't issue partial refunds, store credit or refunds by any other route. Every refund goes through our ordering system to your original payment method.

Problems with your order

If something is wrong before you collect your order, please call us straight away using the number below. Any change or cancellation is up to the restaurant. If we cancel your order, you'll get the full refund described above.

Please contact us before opening a dispute with your bank, so we can look into it quickly. You can follow your order at any time from the link on your confirmation page. See also our Privacy Policy.